Complaints Procedure

///Complaints Procedure
Complaints Procedure 2017-04-05T11:10:34+00:00

We are committed to providing a high quality, accessible and responsive service to patients, their support network and referring agents. However, if you believe that things have gone wrong, please send us your complaints and comments. We will take them seriously. If you have a complaint to make on the way we have provided a service, we have the following procedures to help you.

How to make your complaint

If you were unhappy with your treatment we would encourage you to discuss this with your treating therapist and give them the opportunity to sort things out with you.

If you have a concern about how your accounts are handled please contact our Practice Administrator in writing.

Ian Pattison
SP Therapy Services,
34 Bolton Street, Bury, BL9 0LL.

or by phone or fax:  0161 764 3799

or by email to: [email protected]

If you are not satisfied with how your complaint has been dealt with, you can make your complaint to the Director, which will be dealt with confidentially. Please forward your complaint either in writing, to

Susan Pattison,
SP Therapy Services,
34 Bolton Street, Bury,
BL9 0LL.

by phone or fax: 0161 764 3799

or by email to: [email protected]

To enable us to deal with your complaint as quickly and as thoroughly as possible please include:

  • A clear description of the complaint and what you would like us to do to sort things out.
  • Your full postal address, phone number and fax number (and e-mail address if you have one).

What happens next?

We will investigate and provide a full explanation within 15 working days of receiving your complaint. If this is not possible we will explain why and give you a date by which you can expect a full reply.

Users’ views

One of the ways in which we can continue to improve our services is by listening and responding to your views. We would also welcome any comments or suggestions you have on our complaints procedure, to make sure it works as efficiently and effectively as possible.

Please send these for the attention of George Stephens our Practice Administrator, at 34 Bolton Street, Bury, BL9 0LL, by phone on 0161 764 3799, or e-mail to [email protected]